Refund policy

At Heavenly Space, we strive to ensure that you are completely satisfied with your purchase, but we aknowledge the reality of mistakes happening. Please review our comprehensive return and refund policy below:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a Reprint/Refund, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at heavenlyspace2024@gmail.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Reprint & Refund Policy

If there is an issue with your order, such as a manufacturing defect, damaged goods, or receiving the wrong item, you can request a reprint or refund within 4 weeks of receiving your order. Please include photo evidence of the issue. We will cover the cost of the reprint or refund if it is due to our error. However, if the issue is due to customer error (e.g., wrong size selected, incorrect design submission), the customer will be responsible for the cost.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

Lost in Transit

If your package is lost in transit and does not arrive at the shipping address provided, we will offer a reprint or refund. If the shipping timeframe exceeds the maximum shipping/transit timeframe, and the order is confirmed lost, We will cover the cost. However, we are not responsible if the tracking shows the package as delivered but it is not received.

Order Cancellations and Address Changes

Once an order has reached production, we cannot cancel or change the address. Production typically begins within 24 hours of order submission. If your order has an address issue and no changes are made within 45 days from the order submission date, the order will be canceled.

Apparel Substitution Policy

If an item is out of stock, We will substitute it with a like-for-like garment. Substitutions will only be made if the new garment matches in color and is of equal or greater quality.

Custom Packaging Request Policy

We do not provide custom inserts or packaging for orders.

Bulk Discount Policy

We do not offer bulk discounts or wholesaling services. Bulk orders will be shipped together in one or more boxes, depending on the size of the order.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically on your original payment method within 10-15 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at heavenlyspace2024@gmail.com.

Heavenly Space will cover the Reprint/Refund cost, for the following scenarios:

If there is a manufacturing issue with your product in your order.
If the product in your order is broken or damaged in the mail.
If you receive the wrong product in your order.
The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.
The order is lost in transit, and the actual shipping time exceeds the general shipping timeframe for orders.

Heavenly Space will NOT cover the Reprint/Refund cost:

If you or your customer don't like the product printed accordingly to our manufacturer's standards.
If you make any mistakes while creating your product, such as submitting the wrong image or placing/rotating your design incorrectly in our image editor.
If you or your customer selects the wrong size when ordering the product.
The order is still within the specified maximum production and shipping times for the products.