Shipping policy

Welcome to Heavenly Space! We are committed to delivering your orders with care and efficiency. Please review our shipping policy to understand how we handle shipping within the US.

 

1. Shipping Regions

We currently ship orders to customers in the United States only.

2. Shipping Rates & Free Shipping

  • Shipping fees are calculated at the time of Check-Out.

3. Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days after they are placed. During peak seasons or high-volume periods, processing times may be extended.
  • Production Time: Since our products are made on demand, please allow an additional 3-7 business days for your items to be produced before they are shipped.

4. Shipping Time

Once processed and produced, orders typically take 5-7 business days to arrive.

Please note that delivery times are estimates and may vary depending on the carrier, your location, and any unforeseen circumstances such as weather conditions.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order through the carrier's website.

6. Address Changes

  • Before Shipping: If you need to change your shipping address, please contact us as soon as possible at heavenlyspace2024@gmail.com. We can update the address if the order has not yet been shipped.
  • After Shipping: If your order has already been shipped, we cannot change the delivery address. In such cases, please contact the carrier directly to request a redirection, though this may incur additional charges.

7. International Shipping & Customs

At this time, we only ship within the United States.

8. Lost or Damaged Items

  • Lost Items: If your order is lost during shipping, please contact us at heavenlyspace2024@gmail.com with your order number and tracking information. We will work with the carrier to locate your order or issue a replacement.
  • Damaged Items: If your order arrives damaged, please refer to our Return & Return Policiy.

9. Return to Sender

If a package is returned due to an incorrect address, unclaimed delivery, or other reasons, we will notify you via email. Additional shipping charges may apply to resend the package.

10. Changes to This Policy

We reserve the right to update or modify this shipping policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at heavenlyspace2024@gmail.com. We’re here to help!